Cloud 9 Salon & Spa is seeking a dynamic and professional Front Desk Coordinator to be the welcoming face of our salon and spa. We are looking for a quick learning, motivated individual who is passionate about delivering exceptional customer service, thrives in a fast paced, team environment, and has a proven track record in sales. If you are friendly, detail-oriented, reliable, and goal-driven, we would love to hear from you!
Key Responsibilities:
• Greet clients warmly and ensure they feel welcomed and valued.
• Schedule and confirm appointments efficiently while managing the salon and spa calendar.
• Handle phone inquiries and provide accurate information about our services, promotions, and products.
• Process payments, upsell retail products, and promote salon/spa services to achieve sales goals.
• Maintain a clean and organized front desk and lobby area.
• Support stylists, therapists, and management by ensuring smooth daily operations.
• Build and maintain positive relationships with clients and team members.
• Address client concerns with professionalism and a solutions-oriented approach.
Requirements:
• Previous experience in a front desk, customer service, or sales role (preferably in a salon/spa environment).
• Strong sales skills with a focus on achieving individual and team goals.
• Positive attitude and excellent interpersonal skills.
• Coachable and eager to learn, grow, and adapt to new challenges.
• Highly detail-oriented and organized with strong multitasking abilities.
• Team player who thrives in a collaborative environment.
• Dependable and punctual with a strong sense of accountability.
• Proficient in scheduling software, Canva, Meta
• Daytime, Evening, and Weekend availability.
Benefits:
• Competitive pay with opportunities for bonuses and incentives.
• Discounted salon/spa services and retail products.
• A supportive and collaborative team environment.
• Opportunities for training, development, and growth within the salon/spa industry.
How to Apply:
If you’re ready to join the Cloud 9 Salon & Spa team and bring your positive energy and sales skills to our front desk, please submit your resume and a brief cover letter explaining why you’re the perfect fit for this role via email to cloud9saloncareers@gmail.com
We can’t wait to welcome you to our team and help you grow with us!